Dynamics 365 Introduces Team Member License Compliance

Dynamics 365 Customer Engagement, Microsoft’s customer relationship management (CRM) and sales offering, is introducing new automated licensing enforcement features for Team Member users. The features will help avoid unexpected costs due to licensing violations discovered in audits, but they will also require retraining users and rewriting existing custom applications. Team Members are occasional users of the service that need reporting and light data entry features. Customers building custom applications for Team Members today are required to only include data and features approved for Team Members, but there is no automated enforcement. Beginning in Apr. 2020, Team Members will only be able to access custom applications that are built on new app modules specific to Team Members, which only expose the data and features Team Members are allowed to access. This means existing custom applications for Team Members will need to be modified or rewritten using the new modules. The change affects users with Team Member licenses purchased after Sept. 2018. Older licenses will be changed upon agreement renewal. Details are available at https://docs.microsoft.com/dynamics365-release-plan/2020wave1/dynamics365-sales/license-enforcement-users-new-team-member-licenses.