Dynamics 365 Customer Engagement Online Life Cycle

The latest major version of Dynamics 365 for Customer Engagement Online, formerly known as Dynamics CRM Online, became generally available in Oct. 2017, labelled here as version 9.0. Current and upcoming versions of the online service are shown above. The Dynamics 365 team plans to deliver new features at least twice a year, usually in July and December updates.

Dynamics 365 for Customer Engagement uses a customer-staged update process that does not require customers to immediately accept new updates to the service. Specifically, customers can remain on their current version if their version is no more than one version behind the most current major version. After a major version is released, customers typically have 90 days to accept a new version if required. For example, the most current major version is 9.0, which means customers can remain on version 8.2 or 9.0. According to Microsoft, customers currently on version 8.1 will need to accept an update to version 8.2 by the end of Dec. 2017.