Dynamics 365 Customer Engagement 2020 Wave 2 Released

• The Dynamics 365 Customer Engagement 2020 Wave 2 focuses on user productivity, new analytics, and further integration with Power Automate and other applications.
• The pace of feature updates has slowed in 2020 with several release dates postponed to 2021, possibly due to the impact of COVID-19.
• Project Service Automation moves and is rebranded as Project Operations with changes to packaging and price.
• The next on-premises release has again been delayed, now to Apr. 2021.

Dynamics 365 Customer Engagement 2020 Wave 2 became generally available on Oct. 1, 2020, signifying the beginning of a six-month period during which new features will arrive as often as every week. The features and changes discussed here were generally available as of Oct. 2020 or are expected to be released or made available for preview prior to the next Major update in Apr. 2021. (For an overview of the service, see the sidebar “Dynamics 365 Customer Engagement Overview.”)