Copilot Studio Benefits and Risks

• Copilot Studio is a low-code tool for building natural language assistants called agents that help users find data and run custom processes.
• Generative AI reduces the effort required to build agents and makes them highly capable.
• Organizations should have continuous monitoring processes for the agents published by users to assess security, support, and cost implications.

Copilot Studio is a component of the Power Platform set of services, which are a part of the Microsoft 365 (M365) ecosystem. These services, which also include Power Apps, Power Automate, Dataverse, and others, focus on simplifying line-of-business (LOB) processes that access and modify organizational data. Copilot Studio allows the creation of agents without requiring expensive developer resources.

This report, the first in a series on Copilot Studio, is for technically minded directors and managers who need to understand and evaluate the benefits and risks of Copilot Studio. The reports include the following: