Dynamics 365 Customer Engagement is retiring Social Engagement in favor of built-in machine learning features, called AI for Market Insights

Illustration outlines the licenses for the Customer Engagement service and the technical features and capabilities each makes accessible

Illustration enumerates Dynamics 365 Online components and subscription offerings

Label given to the subset of Dynamics 365 Services-branded core business applications that provide sales, customer relationship management (CRM), and field service capabilities; licensed primarily via User SLs (Subscription Licenses) and Device SLs.

Dynamics Marketing, a legacy online service for managing marketing campaigns, is being replaced with Dynamics 365 for Marketing, but no migration tools are available

Dynamics 365 has added subscription levels and plans to provide greater purchase flexibility, dropped a planned Marketing module, and introduced LinkedIn integrated offerings

Illustration maps Dynamics 365 components to stand-alone application and bundle (plan) subscription purchase options

Dynamics 365 (online) replaces existing Dynamics CRM Online subscription plans, offering some benefits but also the potential of higher costs

Illustration shows Dynamics 365 (online) subscription offerings that enable customers to select individual applications or plans that include multiple applications