Dynamics 365 Customer Engagement 2019 Wave 2

• A Dynamics 365 Customer Engagement Online second wave of features has notable improvements for each application.
• Retirements show hosted services have planning requirements similar to on-premises products but with more frequent updates.
• More add-ons and stand-alone services increase interdependencies and servicing complexity.

Dynamics 365 Online 2019 Wave 2 became generally available on Oct. 1, 2019, signifying the beginning of a six-month period of new features that will arrive as often as weekly. The features and changes discussed here reflect those items that were generally available as of Oct. 2019 or are expected to be released prior to the next Major update in Apr. 2020.

Customer Engagement Online Overview

Customer Engagement is a collection of applications that can be used independently or as an integrated solution. User access to the applications is configured with application roles managed in the service’s security module.

The applications include the following:

Sales provides capabilities including lead and opportunity management, products, price lists, and group management.