Dynamics 365 Customer Engagement 2020 Wave 1 Arrives

• The Dynamics 365 Customer Engagement 2020 Wave 1 includes user productivity, analytic, and integration features.
• Direct data sharing with Finance & Operations will help customers using both services.
• Microsoft adds an extra 30 days to accept updates, to lessen the workload for those affected by COVID-19.
• Feature retirements appear similar to an on-premises software product, but they force a faster pace of change.

Dynamics 365 Online 2020 Wave 1 became generally available on Apr. 1, 2020, signifying the beginning of a six-month period of new features that will arrive as often as weekly. The features and changes discussed here reflect those items that were generally available as of Apr. 2020 or are expected to be released prior to the next Major update in Oct. 2020.

Service Overview

Customer Engagement is a collection of applications used independently or as an integrated solution:

Sales provides capabilities including lead and opportunity management, products, price lists, and group management.