Updated: July 27, 2020 (January 25, 2020)

Dynamics 365 Customer Engagement Releases Chat Bots

Andrew analyzes and writes about Microsoft's data management, business intelligence, and machine learning solutions, as well as aspects of licensing... more

Dynamics 365 Customer Engagement has made Virtual Agents for Customer Service (chat bots) generally available, providing a consumer self-service option for routine queries.

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