Teams Phone Roadmap

Teams Phone, named Phone System prior to Jan. 2022, is a hosted public exchange (PBX) service that works in conjunction with Teams. Teams Phone provides many call control features of traditional on-premises phone systems, including call forwarding, call parking, and delegation. Auto Attendant and Call Queue capabilities allow organizations to automatically route inbound calls through a phone tree or distribute them to a pool of eligible agents based on availability.

Teams Phone provides PBX capabilities but does not include calling plans or other phone service access, which are essential for users to place and receive calls over traditional public switched telephone network (PSTN) phone lines. Customers can choose from several options, which must be acquired separately.

Product: Teams Phone

Licensing: Teams Phone

Near Term (2025)

New developments for Teams Phone focus on extending contact center features and integration, deeper interoperation with Copilot, and incremental enhancements to management and availability.