What's New in Business Applications and Services

As managing vice president, Rob Helm covers Microsoft collaboration services and client software. His 25-plus years of experience analyzing Microsoft’s... more

Major developments for Microsoft’s business applications roadmap since the June 2014 Enterprise Software Roadmap include the following:

The OWA for Android application became available as a preview in June 2014.
Skype introduced free group video calling, between Skype users.
New releases of Dynamics CRM (Dynamics CRM Online Spring ’14 and Dynamics CRM 2013 Service Pack 1) improve customer case management, introduce social traffic monitoring, and simplify marketing campaign management.
Dynamics Marketing (previously Marketing Pilot) and Dynamics Social Listening (previously NetBreeze) appear as separate Office 365 service offerings, enabling non-Dynamics customers to use the products.
Dynamics Lifecycle Services, a collaboration tool for managing Dynamics AX implementations, received numerous updates including significant enhancements to its process library, which is used for business process modeling.
Dynamics AX 2012 R3, released May 1, 2014, includes improved retail,

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