Updated: April 28, 2025 (December 8, 2023)

Dynamics 365

Andrew analyzes and writes about Microsoft's data management, business intelligence, and machine learning solutions, as well as aspects of licensing... more

Introduction

Dynamics 365 is a family of cloud services and on-premises products that provide customer relationship management (CRM), sales, marketing, enterprise resource planning (ERP), supply chain management, commerce (retail) management, and associated business functionality.

This evaluation kit brings together past reports and other Directions on Microsoft resources to help evaluate the updated services and provide guidance on how to manage the continual update life cycle and packaging and licensing changes.

Roadmap Entries

The roadmap entries summarize recent updates, planned features, and likely future developments, as well as scheduled deprecations and retirements.

Dynamics 365 overall roadmap.

Cloud services:

Dynamics 365 CRM roadmap entries for Sales, Customer Service, Field Service, and Customer Insights.

Dynamics 365 Finance and Operations roadmap entries for Finance, Supply Chain Management, Commerce, Project Operations, and Human Resources.

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