Andrew Snodgrass

Andrew Snodgrass

Analyst

Andrew analyzes and writes about Microsoft's data management, business intelligence, and machine learning solutions, as well as aspects of licensing

Before joining Directions on Microsoft, Andrew was vice president of IT for a global Fortune 500 company, where he directed overall IT activities and strategy for the company‘s global operations, including work sharing and collaboration, application design and development, communications, data center operations, security, compliance, procurement, and vendor management. Andrew also started and sold an independent software firm specializing in disparate data integration, cleansing, and analysis.

Andrew received a B.B.A. in information systems from Boise State University and an M.B.A. from Colorado State University.

Latest Content by Andrew Snodgrass

Roadmap

Updated: April 2, 2026 · by Andrew Snodgrass

Foundry Tools Roadmap Roadmap for Foundry Tools.

Roadmap

March 27, 2026 · by Andrew Snodgrass

Dynamics 365 CRM Overall The roadmap advances AI-driven automation while forcing customers to replace retiring features, manage rising costs, and govern increasingly autonomous Copilot...

Roadmap

March 26, 2026 · by Andrew Snodgrass

Dynamics 365 Customer Insights Planned updates streamline data integration and orchestration, reducing effort while improving targeting, engagement quality, and handoffs to sales.

Roadmap

March 26, 2026 · by Andrew Snodgrass

Dynamics 365 Customer Engagement Server With on- premises support winding down, staying on Dynamics 365 Server increases risk—now is the time to migrate.

Roadmap

March 26, 2026 · by Andrew Snodgrass

Dynamics 365 Contact Center 2026 roadmap investments target productivity, governance, and cross-channel service consistency to support scalable contact center operations.

Roadmap

March 25, 2026 · by Andrew Snodgrass

Dynamics 365 Sales New features focus on Sales agents, bringing better automation and insights, but also new costs and governance concerns.

Roadmap

March 25, 2026 · by Andrew Snodgrass

Dynamics 365 Customer Service Upcoming enhancements will finally focus on governance of AI agents to reduce deployment risk and operational exposure.

Roadmap

March 25, 2026 · by Andrew Snodgrass

Dynamics 365 Field Service Smarter scheduling to optimize resource usage and further integration with Finance comes through the updated Scheduling Operations agent.

Roadmap

March 24, 2026 · by Andrew Snodgrass

Dynamics 365 Project Operations Expected updates strengthen finance, flexibility, and execution—explore the roadmap to see how Project Operations scales globally.

Roadmap

March 24, 2026 · by Andrew Snodgrass

Dynamics 365 Commerce AI-driven enhancements streamline retail operations as legacy Commerce features retire, signaling changes to new AI features and costs.