Illustration shows Dynamics 365 (online) subscription offerings that enable customers to select individual applications or plans that include multiple applications
Illustration shows the mapping of previous Dynamics CRM Online subscriptions to Dynamics 365 (online) application and plan offerings
Dynamics 365 will be a set of low-cost subscriptions that combine elements from the full Dynamics CRM and ERP solutions for customers requiring only a subset of functionality
The previous name for Dynamics 365 Customer Engagement, a set of online services that deliver customer relationship management, sales, and other capabilities; name change occurred Nov. 2016. See Dynamics 365 Customer Engagement for in-depth entry
An online service that delivers customer relationship management, marketing, sales, and service capabilities. See synonym Dynamics CRM Online for in-depth entry.
Dynamics CRM Online licensing costs are based on a combination of user subscriptions, resources, and support options; and compliance risks still exist in a hosted environment