Licensing Reference
Licensing reference materials are continuously updated, highly-detailed entries covering Microsoft licensing terms, procedures, practices and timelines.
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Product Reference
Product reference materials are clear, concise definitions and descriptions of Microsoft's ever-growing catalog of products and services.
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Dynamics 365 Sales Roadmap
Dynamics 365 Sales is an online service, part of the Dynamics 365 CRM applications group, that provides... more
Dynamics 365 Customer Service Roadmap
Dynamics 365 Customer Service is an online service, part of the Dynamics 365 CRM applications group, that... more
Dynamics 365 Field Service Roadmap
Dynamics 365 Field Service is an online service, part of the Dynamics 365 CRM applications group, that... more
Dynamics 365 Customer Insights Roadmap
Dynamics 365 Customer Insights is a cloud service that consolidates customer data to build customer profiles... more
Dynamics 365 CRM Overall Roadmap
Dynamics 365 CRM is a Microsoft cloud service and on-premises software that offers sales, marketing, and... more
Dynamics 365 Contact Center Roadmap
Dynamics 365 Contact Center (DCC) is a preconfigured, stand-alone call center solution that can be... more
Dynamics 365 CRM Timeline
Dynamics 365 CRM (customer relationship management) applications have varying support models, based on whether they are... more
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Dynamics 365 CRM 2025 Wave 1: AI Focused with Extra Cost
April 28, 2025
The latest 2025 Wave 1 for Dynamics 365 CRM broadens its AI footprint with more...more
Dynamics 365 Smart Assist Retiring: Change to Copilot
March 24, 2025
Dynamics 365 Smart Assist support ends in June 2025 and the product disappears completely in...more
AI Dominates the Dynamics 365 CRM 2025 Roadmap
Updated: December 30, 2024
The latest 2024 Wave 2 for Dynamics 365 CRM continues its focus on adding more...more
Dynamics 365 User License Compliance: A Struggle that Benefits Microsoft
Updated: November 18, 2024
Dynamics 365 has limited built-in controls to help maintain user license compliance, leaving organizations at...more
Dynamics 365 Project Service Automation Shutdown Coming in March 2025
Updated: September 23, 2024
Dynamics 365 Project Service Automation will finally retire on Mar. 31, 2025; remaining customers should...more
Dynamics 365 Contact Center Leverages Copilot, Consolidates Offerings
Updated: September 18, 2024
Dynamics 365 Contact Center provides a spectrum of communication channels for engaging with external customers....more
Dynamics 365’s Premium Future: Benefits and Potential Risks
Updated: September 7, 2024
Dynamics 365 has added new Premium subscriptions for advanced capabilities, rather than relying on the...more
Dynamics 365 Project Roadmap Evolves Again
Updated: August 19, 2024
Dynamics 365 Project Operations, expected in late 2020, is Microsoft’s latest attempt to provide a...more
Dynamics 365 Customer Engagement 2019 Wave 2
Updated: August 19, 2024
A Dynamics 365 Customer Engagement Online second wave of features has notable improvements for each...more
Dynamics 365 Customer Insights Drops Add-on Instance Charges
Updated: July 1, 2024
Dynamics 365 Customer Insights removes charges for additional instances, allowing organizations to create unlimited production...more
Finally Migrating to Dynamics 365 À la Carte Licensing? Here’s Our Guidance
May 21, 2024
Dynamics 365 customers reaching the end of their agreements are finally being forced to transition...more
Dynamics 365 Licensing Change Cuts Costs for Field Service Customers
Updated: May 13, 2024
Dynamics 365 users with a Field Service User Subscription License (User SL) no longer require...more
Dynamics 365 CRM Roadmap 2024 – AI for Real This Time
Updated: April 27, 2024
Dynamics 365 CRM will get new generative AI capabilities in Copilot in 2024 that offer...more
Dynamics 365 Price Increases Coming in Oct. 2024
Updated: April 22, 2024
Dynamics 365 licenses are increasing in price by up to 17% starting in Oct. 2024,...more
Dynamics 365 rights in Power Apps Subscriptions: Changes on the horizon?
Updated: March 26, 2024
New licensing rules, which I found through a link in the March 2024 Dynamics 365...more
Microsoft Industry Clouds: More (and Less) than Meets the Eye
Updated: March 8, 2024
“Industry clouds” could help customers design and implement systems for healthcare, retail, financial services, manufacturing,...more
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Business Applications Roadmap
Updated: July 4, 2023
Microsoft takes another stab at securing the supply chain
Updated: July 4, 2023
Deprecations and discontinuations: What's a Microsoft customer to do?