Dynamics 365 CRM

Dynamics 365 CRM 2025 Wave 1: AI Focused with Extra Cost April 28, 2025 The latest 2025 Wave 1 for Dynamics 365 CRM broadens its AI footprint with more...more Dynamics 365 Smart Assist Retiring: Change to Copilot March 24, 2025 Dynamics 365 Smart Assist support ends in June 2025 and the product disappears completely in...more AI Dominates the Dynamics 365 CRM 2025 Roadmap Updated: December 30, 2024 The latest 2024 Wave 2 for Dynamics 365 CRM continues its focus on adding more...more Dynamics 365 User License Compliance: A Struggle that Benefits Microsoft Updated: November 18, 2024 ​Dynamics 365 has limited built-in controls to help maintain user license compliance, leaving organizations at...more Dynamics 365 Project Service Automation Shutdown Coming in March 2025 Updated: September 23, 2024 Dynamics 365 Project Service Automation will finally retire on Mar. 31, 2025; remaining customers should...more Dynamics 365 Contact Center Leverages Copilot, Consolidates Offerings Updated: September 18, 2024 Dynamics 365 Contact Center provides a spectrum of communication channels for engaging with external customers....more Dynamics 365’s Premium Future: Benefits and Potential Risks Updated: September 7, 2024 Dynamics 365 has added new Premium subscriptions for advanced capabilities, rather than relying on the...more Dynamics 365 Project Roadmap Evolves Again Updated: August 19, 2024 Dynamics 365 Project Operations, expected in late 2020, is Microsoft’s latest attempt to provide a...more Dynamics 365 Customer Engagement 2019 Wave 2 Updated: August 19, 2024 A Dynamics 365 Customer Engagement Online second wave of features has notable improvements for each...more Dynamics 365 Customer Insights Drops Add-on Instance Charges Updated: July 1, 2024 Dynamics 365 Customer Insights removes charges for additional instances, allowing organizations to create unlimited production...more Finally Migrating to Dynamics 365 À la Carte Licensing? Here’s Our Guidance May 21, 2024 Dynamics 365 customers reaching the end of their agreements are finally being forced to transition...more Dynamics 365 Licensing Change Cuts Costs for Field Service Customers Updated: May 13, 2024 Dynamics 365 users with a Field Service User Subscription License (User SL) no longer require...more Dynamics 365 CRM Roadmap 2024 – AI for Real This Time Updated: April 27, 2024 Dynamics 365 CRM will get new generative AI capabilities in Copilot in 2024 that offer...more Dynamics 365 Price Increases Coming in Oct. 2024 Updated: April 22, 2024 Dynamics 365 licenses are increasing in price by up to 17% starting in Oct. 2024,...more Dynamics 365 rights in Power Apps Subscriptions: Changes on the horizon? Updated: March 26, 2024 New licensing rules, which I found through a link in the March 2024 Dynamics 365...more Microsoft Industry Clouds: More (and Less) than Meets the Eye Updated: March 8, 2024 “Industry clouds” could help customers design and implement systems for healthcare, retail, financial services, manufacturing,...more