Support

Executive Focus: Negotiating Microsoft Licensing Agreements Updated: April 15, 2024 Licensing and negotiations favor Microsoft, but adopting the right approach allows customers to negotiate from...more Premier Support Completes Transition to Unified Support Updated: May 31, 2023 Customers still using Microsoft Premier Support have a limited time to convert to the Unified...more .NET Framework and IE Support Terms Altered Updated: May 31, 2023 A change to Microsoft’s support life cycle for the Internet Explorer (IE) Web browser and...more Rapid Microsoft Release Cycles Affect Enterprises Updated: May 31, 2023 An accelerated product release cadence for both on-premises and hosted products, such as the Windows...more Azure Technical Support Options for Enterprises Updated: May 31, 2023 Paid Azure technical support can provide customers with unlimited 24×7 technical assistance and initial response...more Transitioning to a Unified Support Plan Updated: May 31, 2023 Unified Support is the most comprehensive product support plan offered to enterprises. Unlike Premier Support,...more Exchange 2013 CU2 Arrives with Restated Support Policy Updated: October 3, 2021 Exchange 2013 CU2 brings a support policy clarification along with fixes and features Managing Windows XP After Extended Support Ends Updated: October 3, 2021 On Apr. 8, 2014, Windows XP, Office 2003, and several other Microsoft enterprise software products...more Windows 8.1 August Updates Recalled Updated: October 3, 2021 Updates for Windows 8.1 and related OSs released in Aug. 2014 were recalled shortly thereafter...more Licensing Extended Security Updates Updated: July 27, 2020 Extended Security Update (ESU) subscriptions provide security updates and bulletins for old versions of SQL Server,...more FastTrack for Azure Updated: July 23, 2020 FastTrack for Azure can help organizations move workloads off-premises. Microsoft has added several common migration...more Life Cycle Policy Does Not Guarantee Functionality Updated: July 16, 2020 Support life-cycle policies define how long Microsoft software and services are eligible for help desk...more FastTrack Programs Move Customers to Hosted Services Updated: July 16, 2020 The FastTrack benefit can help qualified organizations that have purchased Microsoft services like Office 365,...more Unified Support Changes Product Support Model Updated: July 16, 2020 Premier Support, Microsoft’s hourly support offering for enterprise customers, is being phased out and replaced...more Server Security Products Leave Support in Dec. 2015 Updated: July 15, 2020 Support for most of Microsoft's antimalware products for servers will be dropped in Dec. 2015,...more Premier Support Overview for Enterprises Updated: July 15, 2020 Microsoft’s support organization works with partners to form a worldwide support network that complements the...more